Last updated: 31.07.2025
At Zertor.com, your satisfaction is our priority. If you are not completely satisfied with your purchase, we offer a hassle-free 14-day return policy from the date you receive your order.
Returns
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Eligibility:
You may return most new, unopened items within 14 days of delivery for a full refund. To be eligible for a return, the item must be in its original condition, unused, undamaged, and with all original packaging and tags intact. -
Non-Returnable Items:
Certain products may not be eligible for return, such as custom orders, clearance items, or goods marked as non-returnable at the time of purchase. Please check the product description carefully. -
Return Process:
To initiate a return, please contact our customer service team at [email address] within 14 days of receiving your item. Provide your order number and reason for return. Our team will guide you through the return steps and provide a return authorization if applicable. -
Return Shipping:
Customers are responsible for return shipping costs unless the item was damaged, defective, or incorrect. We recommend using a trackable shipping service for returns, as we are not responsible for lost packages.
Refunds
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Processing Time:
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund within 7 business days. -
Refund Method:
Approved refunds will be processed to your original payment method within 7-10 business days. Please note that it may take additional time for your bank or credit card company to post the refund. -
Partial Refunds:
Partial refunds may be granted for items that are not in original condition, damaged, or missing parts not due to our error.
Exchanges
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We do not offer direct exchanges at this time. If you wish to exchange an item, please follow the return process for a refund and place a new order for the desired product.
Damaged or Defective Items
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If you receive a damaged or defective product, please contact us immediately at support@zertor.com with photos and a description of the issue. We will work quickly to resolve the problem by offering a replacement, repair, or full refund.
Contact Us
If you have any questions or need assistance with returns or refunds, please contact our customer support team:
Email: support@zertor.com
Thank you for shopping with Zertor.com! We appreciate your business and strive to make your shopping experience enjoyable and risk-free.
