Privacy Policy

Last updated: 31.07.2025

At Zertor.com (“we,” “us,” or “our”), protecting your privacy and personal information is a top priority. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services. Please read this policy carefully to understand your rights and how we handle your data.

1. Information We Collect

We collect different types of information to provide and improve our services, including:

a) Personal Information

When you create an account, place an order, subscribe to newsletters, or communicate with us, we may collect:

  • Full name

  • Email address

  • Billing and shipping addresses

  • Phone number

  • Payment information (processed securely via third-party payment gateways)

  • Account login details

b) Usage Information

We automatically collect data on how you interact with our website, including:

  • IP address

  • Browser type and version

  • Pages visited and time spent on pages

  • Clicks, navigation paths, and referral sources

  • Device information (such as operating system, screen resolution)

c) Cookies and Tracking Technologies

We use cookies, web beacons, and similar tracking technologies to:

  • Enhance website functionality

  • Remember your preferences and login details

  • Analyze traffic and user behavior

  • Deliver personalized content and advertisements

2. How We Use Your Information

Your information is used for the following purposes:

  • Order Processing: To process payments, manage orders, shipments, and returns.

  • Customer Service: To respond to inquiries, provide support, and communicate important updates.

  • Marketing: To send promotional emails, newsletters, and special offers (you can opt-out anytime).

  • Website Improvement: To analyze usage trends, optimize functionality, and improve user experience.

  • Security: To detect and prevent fraud, unauthorized transactions, and protect our website and users.

  • Legal Compliance: To comply with applicable laws, regulations, or legal requests.

3. Sharing and Disclosure of Information

We respect your privacy and do not sell or rent your personal data. However, we may share your information with:

  • Service Providers: Trusted third parties who help us operate the business, such as payment processors, shipping companies, marketing agencies, and IT service providers. All partners are contractually obligated to protect your data.

  • Legal Authorities: If required by law or to protect rights, property, or safety, we may disclose your information to government or law enforcement agencies.

  • Business Transfers: In case of mergers, acquisitions, or asset sales, your information may be transferred to the new owner under the same privacy obligations.

4. Data Security

We implement comprehensive technical, administrative, and physical safeguards to protect your personal data, including:

  • Secure SSL encryption for data transmission

  • Regular security assessments and monitoring

  • Access controls limiting data to authorized personnel only

  • Employee training on data privacy and protection

While we strive to protect your information, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security but will promptly notify you of any data breaches.

5. Data Retention

We retain your personal data only as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce agreements. When no longer needed, your data is securely deleted or anonymized.

6. Your Privacy Rights

Depending on your location and applicable laws, you may have the following rights regarding your personal data:

  • Access: Request a copy of the personal data we hold about you.

  • Correction: Ask us to update or correct inaccurate or incomplete information.

  • Deletion: Request removal of your personal data (subject to legal and contractual restrictions).

  • Restriction: Limit how we process your data.

  • Portability: Obtain and reuse your data across different services.

  • Objection: Object to data processing based on legitimate interests or marketing.

  • Withdraw Consent: If processing is based on consent, you may withdraw it anytime.

To exercise your rights, please contact us at [email address]. We will respond promptly according to applicable laws.

7. Cookies and Tracking Controls

Our website uses cookies to improve your experience. You can manage or disable cookies through your browser settings; however, some site features may not function properly without cookies.

We may also use third-party analytics and advertising services that employ cookies and tracking technologies. For more information, please refer to their privacy policies.

8. Children’s Privacy

Our website and services are not directed to children under the age of 16. We do not knowingly collect personal information from children. If you believe we have collected data from a child under 16, please contact us immediately to request deletion.

9. International Data Transfers

If you are located outside our operating country, your information may be transferred to and processed in countries with different data protection laws. We ensure appropriate safeguards are in place to protect your data in such transfers.

10. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We encourage you to review this page regularly. Any significant changes will be communicated via our website or email.

11. Contact Us

If you have any questions, concerns, or requests regarding your privacy or this policy, please contact us:

Email: support@zertor.com

Thank you for trusting Zertor.com with your personal information. We are committed to protecting your privacy and providing you with a safe shopping experience.